Frequently Asked Questions

What is Tohu Movies?

Tohu Movies is an independent online digital movie platform operated by Tohu Entertainment. It features a Transactional Video On Demand service that speaks directly to our indie audience. A division of Tohu Entertainment, features a wide range of programming that includes original feature films as well as film content licensed from studio partners, as well as exclusive content from popular celebrities. is available globally on and mobile devices including smartphones, tablets and soon on connected tv devices.

I’m having trouble with my login on Tohu Movies. What should I do?

If you're not able to log in, click here to recover the password on your account.

Why is my account on hold?

The majority of the time, we cannot process a charge because the card has expired, there are insufficient funds, the billing address has changed or the bank doesn't allow recurring charges.

When an account is on hold, it's because we were unable to process the monthly subscription payment. A few things could be wrong:

  • The method of payment on file is invalid or expired
  • The billing zip code has changed and we still have the old one attached to the account
  • The card has not been authorized for online recurring transactions (especially common with government-issued or prepaid cards)
  • The method of payment does not have sufficient funds for the transaction
  • The credit or debit card is not issued by a U.S.-based bank or financial institution

I'm having video streaming issues on, what should I do?

If you're experiencing issues with on your computer, first try fully closing your browser and restarting your computer.

If you’re still experiencing issues, please send us an email by clicking here, or sending an email to